Please Note: The Brock Campus Store, ITS Help Desk and Parking Services will be CLOSED from Saturday, February 17th, 2018 to Tuesday, February 20th, 2018 for the Family Day and Presidentís Holiday. Regular store hours resume on Wednesday, February 21st, 2018 at 8:30 a.m.

Return Policy

WINTER 2018 Return Policy (online & in-store purchases)

TEXTBOOKS:

  • Full refund until January 15th 
  • From January 16th to January 19th ALL textbooks are FINAL SALE (unless proof of drop) 
  • after January 19th ALL textbooks are FINAL SALE  
NOTE: Campus Store Cash must be returned when any purchases are returned

TECHNOLOGY: Unopened Box within 10 days

CLOTHING/MEMORABILIA: Within 2 weeks

GENERAL BOOKS: Within 4 days

REFUND CONDITIONS:

  • Must present original cash register receipt.
  • Picture ID required.
  • Products must be in mint condition.
  • Refunds will be issued via the same method of payment. No cash refunds during peak times.
  • FINAL SALE: Printed Course Packages, Access Codes, EBooks, Textbook Reservations, Special Orders, Clickers, Stationery, Bar Charts, Goggles, Lab Coats, Socks, Hats, Umbrellas, Calculators and Cables.
  • All refunds are subject to approval by Campus Store Staff.
  • Online Order Returns:  
    • Return must include a copy of original cash register receipt, reason for return, and a copy of the web order packing slip sent with your order
    • Customers returning merchandise are responsible for proper packing and for all shipping and handling fees associated with the return.
    • NOTE: We strongly recommend that packages being returned are insured using a traceable shipping method (i.e. Purolator Courier, UPS or Priority Post).

 
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